Their business hours are 8-6, but when I arrived at 4:30 pm they said not available, they advised me to make an appointment next Monday. i left and went to another store at 5pm, they also only work until 6pm but they did it for me immediately and no appointment needed, I will never try this store again.
Hung We apologize that we were not able to meet your expectations in terms of completing the work you requested by the end of our business day. As I understand it, you had requested an oil change and a State of TX annual inspection. In addition to these 2 services, our standard policy is to also perform our complimentary Vehicle Health Inspection (VHI) for each of our customers. Unfortunately, the time required for us to properly complete all of these services was not going to be feasible given vehicles in the shop that we were already working on and that we had promised to other customers by the end of the day. That is the reason we recommended that you consider setting an appointment so that we could manage our schedule effectively in order to provide you with the speed of service that you were seeking. If you change your mind in the future, we would welcome the opportunity to help you maintain or repair your vehicle.
- Honest-1 Auto Care McKinney