I just had my minivan repaired at Honest 1. My car was having engine trouble so I knew something was wrong. I decided to try Honest 1 and use the oil change coupon since I needed that too. When I walked into the lobby I was greeted by a friendly employee. The lobby was clean and neat, there is a kids area with toys and kids size furniture, there are complementary snacks and comfortable chairs. My kids have a place to play while I waited on my car - bonus. The service advisor Justin was very knowledgeable and showed me digital pictures of items on my car that needed repair. He was patient with me while I asked for explanations of everything. It was nice to see pictures of the car parts we were talking about. Justin was not pushy and let me decide what I should do. I got my oil change, brakes fixed, and new shocks as well as the engine issue resolved (which turned out to be a minor thing) while I was there. They were able to get my car running great. Overall it was a great experience and I plan on returning to Honest 1 in the future.